Mr Bailey is the head of marketing at Oswald Bailey. A particular member of his team was working towards a marketing certificate in 2013. In order to qualify, she required an official letter confirming that she had met certain criteria.…

Many companies use competitions as marketing tools. A particular competition in 2013, run by Oswald Bailey, was a draw to win a holiday to Scotland and a pair of high-end walking boots. I was asked to pen a short letter…

It is an unfortunate fact that businesses will receive letters of complaint from time-to-time. Often, staff are too busy running the company to respond to these letters and I am asked to step in. Whenever I represent a company, it…